YOUSSEF MOHAMMAD

Customer Service Representative

United Arab Emirates – Dubai

Profile summary

Motivated and customer-oriented professional with strong communication and problem-solving skills. Expe rienced in handling customer inquiries ,resolving complaints ,andensuring a positive customer experience. Know for being patient, detail-oriented,and dedicated to maintaining high service standards in fast-paced environments. Experienced in banking and financial transactions, including deposits, transfers, and client support at Al Ansari Financial Services. Dedicated to maintaining a professional and friendly attitude while building trust with clients and ensuring smooth daily operations.

Key skills

Skills
Excellent customer serviceCommunication skillsCalm under pressureProfessional appearance and groomingTeamworkCollaborationActive ListeningProblem-SolvingProduct KnowledgeEmpathyTime Management

Professional experience

Customer Service RepresentativeJan 2023 - Present
Al Ansari Financial Services. | U.A.E- Dubai

Provided professional customer service and handled daily financial transactions with accuracy and integrity. Assisted clients with remittances, currency exchange, and account inquiries, Maintained a positive and welcoming attitude while resolving customer issues efficiently Ensured compliance with company policies and financial regulations. Developed strong communication and problem-solving skills in a fast-paced environment.

  • Provided professional customer service and handled daily financial transactions with accuracy and integrity.
  • Assisted clients with remittances, currency exchange, and account inquiries,
  • Maintained a positive and welcoming attitude while resolving customer issues efficiently
  • Ensured compliance with company policies and financial regulations.
  • Developed strong communication and problem-solving skills in a fast-paced environment.
Supervising the distribution of aidMar 2022 - Dec 2022
Techno Service Company. | Syria – Damascus

Supervising the distribution of aid to the affected people in the region and the financially vulnerable. Helping students in need to learn many areas, including maintenance, computer programs, and there is also life skills education.

  • Supervising the distribution of aid to the affected people in the region and the financially vulnerable.
  • Helping students in need to learn many areas, including maintenance, computer programs, and there is also life skills education.

Education

Professional Degree
English Teaching Facility “British Consulate”

finished the Advanced 5 with grade

Bachelor's Degree, Business AdministrationDec 2018 - Oct 2021
Marwadi University/Faculty of Business Administration

online, offline study

Certificate, 3B level of world viewJun 2017 - Aug 2017
International Language Center